15 comments

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  iphoneguy

  10 months ago

  By most reports this problem is bigger than just losing media files. So while your fix maybe good for media, it may not be very helpful to folks who also cannot get their third party apps to work anymore too.
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• 

  Darkfiber

  10 months ago

  Problem: None of my 80 plus Apps downloading from the App store would work. Also, none of my music or videos would appear on the iPod part as well (even though iTunes (on my PC) could see them.
  
  Solution: What ended up working for me was to:
  
  1. Delete 1 app (just pick any 1 app) from the Library --> Applications section of iTunes on my PC.
  
  2. Did a Sync with my iPhone (thus removing the app from my iPhone).
  
  3. I then re-downloaded that same App I just deleted from the iTunes store on my PC.
  
  4. Did another Sync to put the app back on my iPhone.
  
  At this point all my apps were working on the iPhone and all the music and videos I had on my iPhone were now visible.
  
  The latest version of iTunes may be the issue so a temporary solution may be to go back to 7.7.0 (7.7.1 is the latest)
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• 

  crimsontwo

  10 months ago

  Darkfiber's suggestion worked like magic. As to what causes the problem, I am not entirely sure. Hopefully an update to either the firmware or iTunes will fix the bug.
  
  Cheers.
  reply
• 

  shokk

  10 months ago

  I just got my wife an iphone and my son purchased one so we could all be on a single family plan and save on the monthly rate compared to the plans we had now which were spread across three different carriers. Without ever syncing to iTunes 7.7 or 7.7.1 they saw this bug with the first app they installed. However, following Darkfiber's instructions with 7.7 I was able to fix this. Thank you!
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• 

  shokk

  10 months ago

  The problem seems to vary widely. Some of us have crashing apps and music is ok, some the other way, and some have both awry. My fix is certainly only for those just missing the media files, but not that iphonelist also shows some of the application directories. There may be a fix in there somewhere involving reemoval of those files and allowing it to resync. Worth a shot for some?
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• 

  shokk

  10 months ago

  Well my solution did not last long. Tonight my apps totally stopped responding. Restoring from a backup made 8 hrs ago.
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• 

  shokk

  10 months ago

  For the record, Darkfiber's directions didn't work for me. I think we are getting different problems on the iphone that seem to manifest in the few limited ways that it can, and thus appear to be the same thing. In my case the solution disappointingly seems to be a full wipe and start from scratch. In the end it did not matter that I was on iTunes 7.7.0, although the new 2.0.2 firmware may have made it worse. Ideally I'd like to be on the 2.0.1 firmware as that ensured that my 3G worked.
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• 

  paulette

  10 months ago

  Thanks for the information
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• 

  shokk

  10 months ago

  So now some time later, after trimming down the 75 apps on my iPhone 3G to 18 plus 10 web links on the home screen, my backup time is much shorter and I'm not having any issues with the apps crashing. It seems like there is a bug in here somewhere, but for now my full love of the iPhone is back.
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• 

  shokk

  9 months ago

  iTunes 8 is out. I'm staying behind on this one for about a week, including the iPhone 2.1 firmware, just in case there are any gotchas. I'll be interested in seeing whether the issue with apps starting goes away forever and if not, then if iTunes 8 can stil help resolve it, or if we will have to still stay on 7.7 to see stability.
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• 

  Melvin

  8 months ago

  Hi I was wondering if someone maybe could help me or is experiencing the same as me. When I delete music files thru ITunes from my I Phone the files are still visible in my I Phone and have not been deleted from the phone its self but only in ITunes! Is this a bug, and is there a fix for this?
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  shokk

  8 months ago

  What happens if you uncheck the box next to the song and then sync? You should see the song disappear from the iPod if you have manual selection turned on for your library.
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• 

  james

  7 months ago

  none of these are working, and i cant restore, i have lots of game saved, lots of contacts, lots of notes etc etc :/.... apps work fine, its just music and videos, and the filled up with 'others' please help :(
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• 

  shokk

  7 months ago

  Make sure you are on the latest firmware. This should no longer be a problem.
  
  And of course if you've Jailbroken, you're on your own.
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• 

  Goddamnit

  2 months ago

  AAAAHHH! it has happened to me also! on a jailbroken firmware 2.2.1 with itunes 8!!! What to do?!?!?!
  reply